Support
Write to us — we answer every request.
Contact us
Questions about the app, subscription, your data or account — email us. Include the email you registered with so we can help faster.
Email supportzholdas.alnur@gmail.com · We usually reply within 1–2 business days.
Frequently asked questions
How do I reset my password?+
On the sign-in screen tap “Forgot password?” — a 6-digit code will be sent to your email, then you can set a new password.
How do I delete my account?+
Profile → Edit → Delete account. You will need to confirm your password. Deletion is irreversible: profile, progress, game and test history, and observer links are erased.
What does Premium include and how do I subscribe?+
Premium unlocks daily AI articles with quizzes, the discover feed and the memory test. Subscriptions are purchased on yeses.kz (no purchases in the iOS app). There are no recurring charges — the subscription is valid until the date shown in your profile.
How do I add an observer?+
Profile → “Observers” → “Add”. Send an invite link to a loved one: once accepted, they can see your activity and results. Either side can disconnect at any time.
What is “brain age”?+
A playful estimate of your shape based on game, quiz and memory-test results. It is not a medical indicator or a diagnosis. The more regularly you practice, the more accurate it gets.
Which languages does YesEs support?+
Russian, Kazakh and English — including articles, games and the memory test. You can switch the language in your profile.
Why did my streak disappear?+
A streak day counts when you complete the daily quiz or the memory test. Mini-games and reading without a quiz do not extend it. Miss a day and the streak restarts.